One of Lever`s clients, Frank Hattula, Director of Human Resources at Jet Support Services Inc., set up the entire recruitment process with SLAs. This is a great signal to all stakeholders involved in hiring that time is important and that expectations with hiring managers, recruitment coordinators and onboarding specialists have improved their attitude when they change their ATS to Lever. Customers have online access to a real-time service availability report that describes the current status of the service. In the event of a breakdown, regular information and updates will be published on our smartrecruiters.statuspage.io/ maintenance page. The service is considered unavailable if authentication of the service is not possible (via SSO or login page) or at least 1 key function does not work. The main feature is defined as follows: registration page, candidate profile, people search, candidate online application process/form, page with job details. Service Level Agreement (SLA) Definition: The formal definition of Service Level Agreements (SLAs) is a mutually agreed written standard, which establishes the recruitment function and recruitment managers to define the expectations and responsibilities of each party. SmartRecruiters offers two steps of the client interface – standard and premium – for all of its paid subscribers (and especially for administrators of paid subscribers) to answer questions and resolve issues. You can find or report answers to questions and problems using one of the following methods: Coordination. “The joint cooperation process for the development of the SLA agreement is helping to improve the relationship between recruitment agents and recruitment managers,” Sullivan said. “The initial negotiation process also helps both parties understand the needs, expectations and problems of the other party.” “Recruitment is an important partnership between personnel managers and the recruitment team. This lets everyone know that we place a high priority on recruitment.

The sooner we are able to hire, interview and select the most qualified candidates, the sooner we will be able to achieve a powerful workforce and a positive influence on our end result. Backups are performed every 8 hours in hot backup mode (no downtime). Over time, the performance deterioration associated with the backup process is negligible. Each backup is a complete, non-incremental archive of all of each customer`s data. SmartRecruiters does everything in its power to provide error-free and incident-free service at all times. Therefore, we ensure that problems, errors or incidents reported or detected are immediately resolved. . . .